Product shipping – Returns
The products will be sent by Speedex courier to the address you will specify when submitting your order within seven working days from the day of the order. For orders outside Greece, the products will be sent by courier within nine working days from the day of the order.
The shipping charge is calculated and suggested in the order form.
In periods of extreme weather events or strikes, as well as in any case of force majeure, which may affect the transport and delivery of your order, the above delivery deadline will be extended as long as the reason for the delay.
In the regular season (without discounts) SHIPPING is free for purchases over 50 euros and RETURNS at the customer’s expense.
During the sales period, SHIPPING is free for purchases over 75 euros and RETURNS at the customer’s expense.
The www.sofialapihos.gr cooperates with reliable courier companies so that the products are delivered safely and within the time we promised. However, in case of delay in the delivery of the order for reasons that are not the fault of our company, www.sofialapihos.gr does not acknowledge the existence of any responsibility.
Orders placed from Monday to Friday are processed on the same day. Orders placed on Saturday & Sunday are processed on Monday.
The products will be accompanied by the corresponding order documents.
Return / Withdrawal – Product Replacement – Order Cancellation
Although the description of our products is detailed and you can form a complete picture of the product, when you deliver it you may finally find that it is not what you wanted or that you did not choose the right number. In this case, sofialapihos.gr gives you the opportunity to return the product within a period of fourteen (14) days from its receipt and to replace it with another product that you will choose or with the same in the number that suits you. If the other product or number you selected is not available, we will refund your money by depositing it in your bank account or the amount will be credited to be used in any new order you wish.
If you wish to cancel part or all of the order after receiving the products you can return the product or products within a period of fourteen (14) days and we will refund your money by deposit in your bank account within fourteen (14) days .
It is clarified that the returned product must be in its original condition. In particular, the returned product must not have been worn beyond testing, ironing, washing or any other cleaning procedure. Also any labels that come with the product should be there, just as it was when you received it.
In all the above cases, all shipping costs (courier and bank charges) are borne by the customer, who will be responsible for the loss, destruction or deterioration of the returned products until receipt.
For any product return, it is necessary to fill in the FEP, which is posted on our website. You can download the Product Return Form (FEP) in pdf file from here..
If you wish to cancel the order during the online ordering process, you can press “cancel” and the ordering process is automatically stopped. After the completion of the electronic order and before the shipment of the products, contact us through email@example.com and immediately your order will be canceled.
1st Note: Returns of products made to order (Custom Size) are not accepted.
2nd Note: All products that have the indication “Offer” are not refundable.
In case you want to return the products you bought to us, the address to which the products to be returned should be:
Karaitsi 17-18, Giannitsa58100
Limitations of liability
sofialapihos.gr does not give any guarantee for the availability of the products displayed on the website, but guarantees the immediate and timely information of its customers for the non-availability of any of its purchased products. The transaction will be considered completed only after sending a written electronic confirmation. In case it is impossible to execute an order, sofialapihos.gr has the right to withdraw and not fulfill it, and in case the price has already been collected, it is returned by deposit in your Bank account.
The user / customer assumes any risk that may arise from the access and use of the website www.sofialapihos.gr. sofialapihos.gr is not responsible for any kind of damage to the user / customer (positive or negative), indicatively and not restrictively mentioning any direct, indirect, accidental, ancillary or other damage that may arise from any access, use or inability to use the website, or inability to provide services or information, from any interference by third parties in products or services or information available through it, including any damage from any virus transmission to the user’s electronic equipment.
Applicable law – Jurisdiction of Courts
These terms and conditions of use are governed by Greek law.